Privacy Policy
Effective Date: August 22, 2026
Haven Concierge Pet & Home Services LLC, doing business as Haven Concierge Services (“Haven,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit an inquiry, request services, communicate with our team, or use our client portal. This may include your name, email address, telephone number, home address, service information, pet information, and other details necessary to respond to your inquiry or provide requested services.
Our website may also collect limited technical information automatically, such as browser type, device information, IP address, and website usage data through Squarespace and related website technologies.
How We Use Your Information
We may use the information we collect to:
Respond to questions and service inquiries
Schedule, coordinate and provide services
Communicate with clients about appointments or requested services
Maintain client and pet-care information
Process payments
Improve our website and services
Send service-related or promotional communications when permitted by law
Meet legal, insurance, safety or administrative requirements
How We Share Your Information
Haven does not sell your personal information.
We may share information when reasonably necessary with members of the Haven team who are providing or coordinating your services and with trusted service providers that help us operate our business, such as our client-management, scheduling, payment-processing, website and communication providers.
We may also disclose information when required by law or when reasonably necessary to protect our clients, their pets or homes, our team, Haven, or others.
Client Portal and Third-Party Services
Haven uses third-party services to provide certain features, including client scheduling, communication, payment processing and account management. Information submitted through those services may also be subject to the privacy policies and terms of the applicable provider.
Data Security
We take reasonable administrative and technical measures to protect the personal information entrusted to us. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Choices
You may contact us to request that we update or correct personal information you have provided to Haven. You may also unsubscribe from promotional email communications at any time using the unsubscribe option provided in those communications.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, practices or legal requirements. The current version will be posted on this website with its effective date.
Contact Us
Questions about this Privacy Policy may be directed to:
Haven Concierge Pet & Home Services LLC
Sparks, Maryland
hello@havenconciergeservices.com
443.338.0544