Your Questions, Answered.

The details you’ll want to understand before we get started.

Haven provides personalized concierge services for pets, homes and everyday life. From daily pet care and overnight stays to home watch, errands, shopping, transportation and the little things that keep life running smoothly, our services are tailored to what you actually need. If it’s not listed, ask us. Chances are, we can help.
Haven is based in Sparks, Maryland, with a 10-mile primary service area and extended service available depending on your location and the services you need.
Not sure whether you’re within our service area? Take a look at our Where We Serve page or reach out. We’re happy to let you know.
Just about all of them. Dogs and cats may be the usual suspects, but Haven is also happy to care for birds, fish, small mammals, reptiles, chickens and other household or backyard pets. Every animal has different needs, routines and personalities, so we’ll talk through yours before care begins to make sure we’re the right fit.
Yes. Haven can administer many routine medications and is happy to accommodate pets who need a little extra care, patience or attention. We’ll discuss your pet’s specific needs, medications and routine with you beforehand so we can determine how best to keep them comfortable, safe and well cared for.
Yes. Haven offers overnight care in your home, allowing your pets to stay comfortable in their own familiar surroundings while you’re away. We can also provide care for longer trips, with service tailored to your pets’ routines and your home’s needs.
And because this is Haven, overnight care can include more than the animals. Home watch, mail and packages, plants, lights and blinds, and other household details can all be taken care of while you’re away.
Absolutely. Pets may be a big part of what we do, but Haven was designed to make life easier, pets or no pets. We can help with home watch, errands, shopping and pick-ups, travel and reservations, light household needs and those miscellaneous things that somehow always end up on the to-do list.
If there’s something you need, just ask. That’s the beauty of concierge service.

Absolutely. You’ll know the member of the Haven team entrusted with your care, and we’ll make sure you’re comfortable with them before they’re welcomed into your home.
If your usual Haven team member isn’t available, we’ll communicate with you before arranging care with another trusted member of our team.
Ask us. Haven’s services are intentionally flexible because life doesn’t always fit neatly into a menu. If you need help with something you don’t see listed, tell us what you have in mind and we’ll let you know if it’s something we can handle.
Some of the best concierge services begin with, “This may be an odd question, but do you…”
As early as you can. Haven is intentionally personalized, and advance notice gives us the best opportunity to accommodate your preferred dates, times and team members.
That said, life doesn’t always give advance notice. If something comes up at the last minute, reach out. We’ll always do our best to help when availability allows.
Pricing for our standard services is listed right on our Services page. For more personalized concierge requests, extended travel or services requiring additional time, we’ll provide pricing before anything is scheduled.
Yes. Haven is a registered Maryland business and is bonded and insured for the services we provide.
Every member of the Haven team has also undergone a federal background check and maintains a valid driver’s license and clean driving record. Our team includes Pet First Aid and Fear Free certified professionals as well.
Just reach out! Tell us a little about yourself, what you need help with and when you need it. We’ll talk through your needs, answer any questions and make sure Haven is the right fit for you.
Or, if you’re ready to get started, head to the Haven Client Portal, set up your account and schedule a complimentary New Client Consultation.